In this article
When something fails mid-call, the agent stays safe: it does not double-book, double-cancel, or claim something happened that did not.
Safe retries
If a booking or cancellation is retried because of a network hiccup, the agent recognizes the repeat and does not create a second appointment or cancel twice. Duplicate call events are handled the same way.
If a tool cannot complete, the agent explains it plainly and offers to have someone follow up rather than guessing.
Nothing is lost
A caller's intent is preserved as a lead and, where a person genuinely needs to respond, as a follow-up task, so your team can pick up where the call left off.