Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including but not limited to:

• Business contact information (name, email, phone number)
• Mobile phone numbers for SMS/MMS notifications
• Company information (business name, address, service area)
• Call recordings and transcripts for quality assurance
• Customer interaction data and appointment scheduling information
• Payment and billing information
• Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI call answering service
• Process and route customer calls to your business
• Schedule appointments and manage job bookings
• Send you service updates, security alerts, and support messages
• Process payments and maintain billing records
• Train and improve our AI models (anonymized data only)
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Aside from the mobile information restrictions above, we may share your information with:

• Service Providers: Vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, hosting, customer support).
• Legal Compliance: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Call Recording and AI Processing

Our service involves recording and processing customer calls using AI technology. All callers are notified that calls may be recorded. Call recordings are:

• Stored securely and encrypted
• Used to improve AI accuracy and service quality
• Retained according to your subscription settings
• Available for your review and download
• Deleted upon request or account termination

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure data centers with physical security

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Object to certain data processing activities

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained based on your subscription plan settings, typically between 30-90 days.

8. Third-Party Services

Our service integrates with third-party tools including telephony providers, calendar systems, and payment processors. These services have their own privacy policies governing their use of your information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: