Terms of Service

1. Agreement to Terms

By accessing or using our AI call answering service, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Service Description

Our service provides AI-powered call answering, job qualification, and appointment scheduling for HVAC and plumbing companies. The service includes:

• 24/7 automated call answering
• Customer call qualification and routing
• Emergency detection and prioritization
• Appointment scheduling and booking
• Call recording and transcription
• Integration with your existing systems

3. Account Registration

To use our service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your contact information is current and accurate

4. Subscription and Payment

Our service operates on a subscription basis. By subscribing, you agree to:

• Pay all fees associated with your selected plan
• Automatic renewal unless cancelled before the renewal date
• Potential price changes with 30 days advance notice
• No refunds for partial months or unused service time
• Additional charges for usage exceeding plan limits

5. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or illegal activity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use the service to harass, abuse, or harm others
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the service without written permission
• Use the service to transmit spam or unsolicited messages

6. Service Availability and Support

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for:

• Scheduled maintenance and updates
• Service interruptions due to factors beyond our control
• Third-party service provider outages
• Internet connectivity issues

Support is provided via email and chat during business hours. Premium plans include priority support and extended availability.

7. AI Service Limitations

Our AI call answering service is designed to handle routine customer inquiries and job qualification. You acknowledge that:

• AI may occasionally misinterpret customer requests
• Complex or unusual situations may require human intervention
• You remain responsible for all customer interactions and service delivery
• AI accuracy improves over time through training and feedback
• You should regularly review call logs and appointment bookings

8. Data Ownership and Usage

You retain ownership of all customer data processed through our service. We may use aggregated, anonymized data to:

• Improve our AI models and service quality
• Generate industry insights and benchmarks
• Develop new features and capabilities

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Lost revenue, profits, or business opportunities
• Missed appointments or customer communications
• Data loss or corruption
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement with 30 days written notice. We may immediately suspend or terminate your account if:

• You violate these terms
• Payment is overdue by more than 15 days
• Your use poses a security risk
• Required by law or regulation

Upon termination, you will have 30 days to export your data before it is permanently deleted.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the service constitutes acceptance of updated terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

13. Contact

For questions about these Terms of Service, please contact us at: