01Skill Mapping
Expert Alignment
Map technician expertise to specific service categories for absolute job precision.
The Crew Engine
Every other system in NBOUND asks the same two questions: who is this person, and what are they allowed to see? Team is where the answers live.
Roles and permissions, real boundaries
Roles, location assignments, and permission overrides define what each member can do. Owners have broad operational access. Managers and dispatchers work within their assigned locations, while technicians focus on their own work. Sensitive Wallet and payout access is separately controlled. These are not simply interface preferences; the application applies access checks across operational pages, queries, and Perseus responses.
- Location assignment is the backbone. Assign a member to one or more locations, and the lists, boards, and reports they use are scoped accordingly.
- Service capability is explicit. Whether a member can perform services is set at invite time and enforced throughout the application. A dispatcher cannot be assigned to a job as a technician.
- Granular overrides when you need them. Owners can grant organization wide visibility or detailed permissions without changing someone's role.
Scheduling that feeds everything
Shifts and repeating schedules do more than show a calendar. They determine who counts as the dispatcher on shift for notifications, whose availability the booking engine offers, and who the voice agent can book. Approved time off is respected throughout these workflows.
- Release cadence. Publish schedules on your own rhythm, and technicians are notified when their week goes live.
- Time off types and approvals keep absence management inside the same system that plans the work.
Profiles worth opening
Each member profile carries their job title, qualifications, contact details, and the services they can perform. Job titles map expertise to service categories, so the right skills meet the right work.
Get Team right and every other system gets simpler.