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Outside your hours the agent still helps: it can book future work and capture what the caller needs, without pretending someone is available.
How after-hours calls are handled
The agent tells the caller you are closed, gives the next opening time when it is reliable, and offers to book an appointment or take a message. It does not attempt a transfer when closed and does not ask a caller to hold indefinitely.
A caller's need is captured as a lead so nothing is lost overnight.
Emergencies after hours
Emergency service is only offered if you have configured it. For genuine danger such as gas, fire, or a medical emergency, the agent directs the caller to contact emergency services rather than trying to help itself.