It hits the queue.
Booked by the office, the phone agent, or online. Unassigned work waits in one place.
The whole day on one board. Every tech, every job, every problem before your customer notices it.

Booked by the office, the phone agent, or online. Unassigned work waits in one place.
Anyone unqualified, off shift, on time off, or already booked shows as unavailable, with the reason.
En route, on site, in progress, delayed. Finishing still runs through the forms and signature.
Late, no check-in, or unassigned near start. The owner, manager, and dispatcher on shift all get told.
Techs down the side, hours across the top, jobs in their slots. Unassigned work waits in its own queue.
Each one alerts the owner, location manager, and dispatcher on shift, then opens a task that closes itself when you fix it.
Finishing a job still runs through its forms and signature. Dispatch can't skip them.