Checked first.
Hours, closures, time off, qualification, and conflicts, whether it came from the office or the phone agent.
One job, start to finish. Booked, worked, documented, and billed with nothing slipping between the steps.

Hours, closures, time off, qualification, and conflicts, whether it came from the office or the phone agent.
Forms, signatures, and the work summary all block completion until they exist.
Techs record work done, inspections, photos, materials used, and what the customer asked for.
Estimate to work order to invoice, with payment plans for the bigger jobs.
Every job is a job with rules, not a box on a calendar.
Import years of past jobs by CSV. Nothing merges automatically, and you can roll it back.