Customer Success Manager
Go-to-Market
Remote
$85,000 – $130,000
Full-time
About NBOUND
NBOUND is an AI-powered field management platform built for home service businesses. We help operators manage jobs, crews, scheduling, and revenue operations from a single system—while automating decisions that traditionally require manual coordination.
Our goal is to replace fragmented tools with a unified operating system that increases efficiency, improves close rates, and gives owners real-time control over their business.
The Role
Ensure customers succeed post-sale. Drive retention, upsells, and product adoption.
What You'll Do
- Onboard new customers and ensure they realize value quickly
- Conduct regular business reviews with key accounts
- Identify and execute upsell opportunities
What We're Looking For
- Empathy and a relentless focus on customer impact
- Experience managing B2B SaaS accounts