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Customer / Remote / in Atlanta
Implementation & Customer Success Lead
Help home service companies move from scattered tools to one operating system. You will guide onboarding, learn how each business works, and bring the lessons back into the product.
Team
Customer
Location
Remote / in Atlanta
Compensation
Competitive
Work type
Full-time
01 / The role
Work on problems that reach beyond the screen.
Help home service companies move from scattered tools to one operating system. You will guide onboarding, learn how each business works, and bring the lessons back into the product.
What you’ll own
- Lead new customers through setup, data migration, and adoption
- Learn the workflows of HVAC, plumbing, electrical, and other service businesses firsthand
- Help teams connect calls, schedules, customer records, forms, inventory, and payments
- Turn customer questions and friction into clear product feedback
- Build the playbook for helping customers get value quickly and keep growing with nbound
What will help you succeed
- Experience with implementation, customer success, operations, or field service
- Strong communication and the ability to make complex processes understandable
- A bias toward solving the customer’s actual problem, not just closing a ticket
- Comfort working closely with product and engineering in an early company